TOONOGRAM
Support
Toonogram Support
Thank you for playing Toonogram. If you encounter a problem or need help, contact us at the email address below. Support requests are welcome in Korean and English.
Contact support
- Operator: 이태화 (Taehwa Lee)
- Support email: alghost.lee@gmail.com
- Supported app: 투노그램 – Toonogram, for iOS and Android (ages 16 and over)
Use “Toonogram Support” in the subject line and include:
- Your device model, operating system version, and app version
- The affected screen or puzzle and when the issue occurred
- Steps to reproduce the issue and the behavior you expected
- A screenshot or screen recording, if available, with personal information hidden
Do not send passwords, payment card details, identity documents, or unnecessary personal information. Requests are reviewed and answered in order.
Frequently asked questions
Can I play without an internet connection?
Puzzles can be played offline. Ads require an internet connection, but you can continue solving puzzles when ads do not load.
Where is my progress saved?
Your progress, collection, and settings are saved automatically on your current device. The app currently has no account-based cloud save or cross-device synchronization feature. Uninstalling the app or clearing its data may remove your progress. If you have a save issue, contact support before deleting or reinstalling the app.
How do I change the language?
Open the language menu in the app settings to select Korean, English, Simplified Chinese, Spanish, Japanese, or your device language.
How do I review advertising privacy choices?
When privacy options are required, an “Ad privacy settings” button appears in the app settings. Use it to review or change your advertising choices. You can also use your device’s privacy and advertising controls.
The app freezes or does not launch correctly.
Close the app completely and reopen it, then check that you have the latest version. If the issue continues, email your device details and reproduction steps. To protect your progress, contact support before uninstalling the app or clearing its data.
Privacy policy
Learn how local game records, advertising services, and support information are handled in the Toonogram Privacy Policy.