EVOLWING
Support
Evolwing Support
Evolwing is a vertical shooter RPG where you dodge bullet barrages, upgrade equipment and skills, and prepare for your next battle. This page covers help, bug reports and privacy requests for the iOS and Android apps. The current test version uses guest play; features and settings may vary by platform and app version.
Last updated: October 31, 2026 · Intended audience: ages 18 and older. Store content ratings are separate from the intended service age.
Contact support
Operator: Taehwa Lee (이태화, HAPPIEST)
Support and privacy inquiries: alghost.lee@gmail.com
You can contact us in Korean or English. Use “Evolwing Support” as the subject and include:
- App version, device model, and iOS or Android version
- Date, time and time zone, affected screen, chapter, stage or battle mode
- Steps to reproduce the problem, expected and actual results, and any error message
- A screenshot or screen recording if needed, with personal information hidden
Do not send passwords, verification codes, card numbers, identity documents or full save files. Requests are reviewed and answered in order. See the Privacy Policy for support data retention and deletion.
Controls and upgrades
Drag on the screen to move your fighter during battle. Firing is automatic, so focus on avoiding enemy bullets and danger zones. Use available bombs when you need them. Between battles, upgrade equipment and skills before your next stage. Check the displayed unlock conditions for locked content.
Internet access and failed time checks
The current version requires an internet connection to verify server time. Failed checks or incorrect device time may block gameplay. Time verification is required even if you do not watch ads.
- Check that your Wi-Fi or mobile data connection works.
- Enable automatic date, time and time zone in your device settings.
- Return to the game and retry the time check. If it still fails, close the app completely and reopen it.
If the problem continues, email the error message and time it occurred. Do not clear app data or manually change the clock as a workaround.
Progress, accounts and changing devices
Progress, nickname, equipment, resources, reward records and settings are stored on your device. Social sign-in and cloud backup are not enabled in the current guest test version. If the account screen says the feature is not ready, continue as a guest. A visible sign-in button does not mean a backup has been created.
The current app does not provide cross-device progress transfer or restoration. Uninstalling, clearing app data or replacing your device may cause progress loss, and the Operator cannot restore deleted guest records. Contact support before reinstalling or resetting the app if you have save problems or lost progress. Operating-system backups follow platform settings and policies and do not guarantee restoration of game progress.
An ad will not open, or I did not receive a reward
Evolwing uses optional rewarded ads for revives and supplies such as crates, resources and materials. Ads may be unavailable because of network conditions, consent processing or the ad provider's readiness. Wait a little and try again. Tracking permission is not a requirement for rewarded ads.
A reward is granted when the ad closes after the advertising service confirms completion. Closing early or a loading/display failure does not grant a reward. Check the relevant screen for reward details and usage limits. If you completed an ad without receiving the reward, report the screen where you started it, expected reward, time and any error message. Do not uninstall the app to troubleshoot.
Advertising privacy and tracking choices
Where available, open Ad privacy settings in the app settings to review or change consent. Availability and choices depend on your region and the advertising provider's settings. Manage iOS tracking permission under Settings → Privacy & Security → Tracking, or manage Android advertising IDs through your device's advertising privacy settings.
Turn daily reward notifications on or off
On supported versions, allowing notification permission schedules a daily reminder for 12 noon in device local time. Use Daily reward notifications in the app settings to turn reminders off or on. If reminders do not appear, use Open device permission settings to check notification permission, and review Focus and power-saving settings. The operating system may deliver reminders later than scheduled.
Reminders are scheduled on the device, rather than sent by a push server. Receiving a reminder does not itself grant a reward, and disabling reminders does not prevent you from claiming rewards in the game.
Language, audio and vibration
Use the app settings to change language, music and sound-effect volume, and vibration. Supported languages are Korean, English, Simplified and Traditional Chinese, Spanish and Japanese. If audio is missing, check app volume, device media volume and connected headphones or Bluetooth output.
The app freezes, or a purchase button does not work
Close the app completely and reopen it, check for the latest version through your store or test distribution channel, and check available device storage. If the issue continues, contact support with the details listed above.
Real-money purchases are disabled in the current test version, and some products appear as previews. A message that cash purchases are not ready does not mean a payment was completed. If you believe you were charged, first check the app name in your store purchase history. Do not send card numbers or other payment-method details.
Privacy and data deletion requests
Request Evolwing data deletion by email
You can submit a request without the app installed. Use “Evolwing data deletion” as the subject and identify the support records or data concerned and a reply address. The current guest test version does not create an app account. You can remove local records by deleting app data; deleted progress cannot be restored. Support emails and information held by advertising services are handled separately from app deletion. See the Evolwing Privacy Policy for retention periods, deletion instructions and your rights.